Privacy Policy

Last updated: 2 November 2026

This policy explains what personal information [Your registered business name], trading as AgencyCrate, collects through agencycrate.online and the AgencyCrate Builder, and what we do with it. We follow the Protection of Personal Information Act (POPIA) of South Africa and, for visitors from Europe and the UK, the principles of the GDPR.

What we collect

Enquiries: when you use the contact form we receive your name, phone number, email address, the pack you are interested in, your town and country, and your message.
Chat messages: if you use the chat on our website, we receive your name, email address and message, and the page you were on.
Orders: when you buy, PayPal or Yoco tells us your name, email address, the pack and the amount paid. We never see or store your card or PayPal login details.
Licence records: your name, email, pack, the date and your licence key's ID, so we can support you and cancel keys that are refunded or misused.
Support emails and messages that you send us.

What we do not collect

The AgencyCrate Builder runs on your own computer. The websites you build, your images and your client details stay on your computer. We do not receive them.
Our website does not use advertising or tracking cookies, and we do not run analytics on it. The chat stores a random chat number and your recent messages in your own browser so your conversation can continue. Our website may check which country you are visiting from, using Cloudflare, only to suggest the right version of the site. We do not store that.

How we use it

To reply to your enquiries and give you support.
To process your order, deliver your pack and manage your licence.
To keep records that the law and our accounts require.
To tell you about important changes to your pack. We send marketing emails only if you ask for them, and you can unsubscribe at any time.

Who handles it for us

PayPal and Yoco process payments.
EmailJS carries contact-form messages to our mailbox.
Cloudflare and Telegram carry chat messages to us and our replies back to you.
Our email host stores our email.
Cloudflare hosts the website and may keep standard server logs, such as your IP address and the pages visited.
Your browser may load fonts and icons from Google Fonts and cdnjs when you visit our site, which tells those services your IP address.

These providers may be located outside your country. We only share what each one needs to do its job, and we do not sell your information.

How long we keep it

Enquiries: up to 2 years. Order and licence records: as long as our accounts and tax rules require, usually up to 5 years. Support emails: as long as they are needed to help you.

Your rights

You may ask us to show you the information we hold about you, correct it, or delete it where the law allows, and you may object to its use. Email sales@agencycrate.online. You also have the right to complain to the Information Regulator of South Africa, or to your own data-protection authority.

Security

We take reasonable steps to protect your information, but no system is completely secure. If a breach affecting you occurs, we will tell you and the regulator as the law requires.

Information officer and contact

[Your registered business name] Email: sales@agencycrate.online

We may update this policy. The date at the top shows the latest version.