Refund Policy

Last updated: 2 November 2026

We want you to be happy with AgencyCrate. If it is not right for you, you can have your money back within 14 days.

The 14-day money-back guarantee

You can ask for a full refund within 14 days of the date you paid.
Email sales@agencycrate.online from the address you bought with, and include the name on your order. You do not need to give a reason, though we would be grateful to know how we can improve.
We confirm your request by email and refund the full amount to the account or card you paid with (PayPal or Yoco). We aim to do this within 3 business days. PayPal may take a few more days to show the money.

What happens after a refund

Your licence key is cancelled and you should stop using the software, training and toolkit.
If you bought Pro, your exclusive area is released straight away and may be offered to someone else.
Websites you have already built for clients stay yours. We do not ask you to take them down.
Please do not share or keep copies of the paid materials.

After 14 days

After 14 days we do not normally refund. If something is wrong, such as a file that will not open or a key that does not work, tell us and we will fix it. If we cannot, we will refund you.

If you have a problem with a payment

Please contact us before opening a dispute with PayPal or your bank. Most problems are solved faster by email. We keep records of every order and delivery, and we provide them to PayPal if a dispute is opened.

Your legal rights

This policy does not limit any rights you have under the consumer-protection laws where you live or in South Africa. Where those laws give you a longer or stronger right, the law applies.

Contact

sales@agencycrate.online or WhatsApp +27 60 017 7200